If you’re not sure about what online consultation is or whether to use it then please read this page. Otherwise click here to use the online consultation system.
The system’s available for you to use 24 hours a day, 365 days a year for admin enquiries and medical queries.
If you’re sending a medical consultation please only use it for routine problems; we review incoming consultations every working day but not when we’re closed. If you send a medical consultation before 1.00pm we’ll respond to you the same day. If you send it after 1.00pm it’ll be the following working day. If you’re not sure whether to use it when we’re closed please seek alternative help by phoning 111 or 999, depending on the urgency of your problem.
Your medical consultation is ALWAYS reviewed by a nurse or doctor and ALWAYS by someone that’s qualified to deal with your problem.
The system doesn’t make any decisions for clinicians it just gathers information about your problem so a clinician can decide what to do.
- Using the system helps us to help you see the right person for your problem at the earliest opportunity.
This is because you’ve provided a lot of information about your problem before we see you, so we can assess your needs much better. Sometimes we might be able to help you over the telephone so you won’t even need to visit the practice.
Completing all the questions asked when you’re using the system is far more helpful than only telling us what the problem is or partially completing the questionnaire.
Completing the questionnaire will help us to make sure you see the right person first time. If you don’t complete the questionnaire we might not have enough information to help you, so we’ll have to arrange an appointment for you. We understand there might be times when you don’t know the answer to a question and it’s OK to skip a question if you don’t know the answer.
If you’d like to register to use the system then click here. If you register to use the system then you won’t have to enter your personal details every time you send us a consultation and we’ll be able to send you secure messages online rather than having to try and contact you by telephone.