Appointments with the doctors or practice nurses

Tel: 01323 470370

Option 1 - Appointments

Option 2 - Prescriptions and Results - please note these are only dealt with between 2:00pm and 5:00pm

Option 3 - Ultrasound

Option 4 - Medical Secretaries 

Consultations with the doctors and nurses are by appointment only. We ask that when booking an appointment that if possible you let the Receptionist know briefly what the appointment is for - this will help them direct you to the most appropriate person.

To book an appointment please telephone the reception desk, call at the surgery in person or use our online booking system.

Appointments can be booked up to one month in advance, or on the same day if considered urgent.

We try to accomadate all patients by booking in appointments with the Dr or Nurse of your choice - however this is not always possible.

We ask that if you are unable to attend your appointment that if possible please telephone the Practice at least an hour before which will allow us to offer the appointment to another patient.

Appointments with the Practice Nurses or Health Care Assistant (HCA)

Tel:  01323 470370

You can book an appointment with the Practice Nurses or Healthcare Assistant up to one month in advance. Our Practice Nurses and HCA's offer a variety of appointments. Please ask at Reception or telephone the Practice for more details.

 Chaperone information

Home Visits

If your illness truly prevents you from being able to get to the Practice to see a doctor then please telephone the Practice and speak to one of the Reception team. A doctor will usually call you back to discuss the problem. They may be able to give you some advice over the phone. If thought necessary, the doctor will visit you at home.

We would generally recommend that you make every effort to come to the Practice if you wish to see a doctor. This is because, with all necessary equipment to hand, we can give a better service from the surgery. It takes as much time to see approximately three patients at the Practice as it does to see one patient at their home

Telephone Advice & Consultations

Many medical problems can be sorted out with advice from the GP or Practice Nurse over the telephone. It is not always necessary to visit the Practice for a face-to-face consultation.

Please phone and ask for a Telephone Consultation if you think this will help your medical problem. The GP/Practice Nurse will return your call during Practice hours – however Receptionists are unable to give a specific time when the GP/Nurse will call. Remember to leave an up to date contact telephone number where you can be reached.

Test Results

Please telephone the Practice and select Option 2 between 2pm and 5pm to enquire about your test results - please note that our Reception team are not clinically trained so will be unable to comment on any test results that have not been looked at by a GP. If you would like to discuss your test results in more detail then please book a Telephone Consultation with a GP.

The practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results - in order for us to be able to do this you will need to come into the Practice and fill in a form at Reception.

When you take your test you will be given an estimated time of when the results are returned to the Practice. If when you call the Practice and your results are not with us within the time frame given - then please contact the department where the test was performed and ask to speak to the Secretary who will be able to give you a much clearer idea of when the results will be sent through.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

The Harbour Medical Practice is pleased to be a Hub for the Extended Access Service. This service provides extra GP/Nurse appointments outside of normal GP Surgery times - providing a wider range of times to suit patients who are unable to get to their GP during normal working hours. 

The following clinics are available at the Harbour Medical Practice. If you would like to book an Extended Access appointment, please speak to one of the Reception team or call us on 01323 470370

   Monday            18:15 – 20:30

   Tuesday           18:15 – 20:30

   Wednesday      18:15 – 20:30

   Thursday          18:15 – 20:30

    Friday              18:15 – 20:30

    Saturday          08:00 – 12:00

    Sunday            09:00 – 12:00

If you’re not sure about what online consultation is or whether to use it then please read this page.  Otherwise click here to use the online consultation system.

The system’s available for you to use 24 hours a day, 365 days a year for admin enquiries and medical queries. 

If you’re sending a medical consultation please only use it for routine problems; we review incoming consultations every working day but not when we’re closed.  If you send a medical consultation before 1.00pm we’ll respond to you the same day.  If you send it after 1.00pm it’ll be the following working day.  If you’re not sure whether to use it when we’re closed please seek alternative help by phoning 111 or 999, depending on the urgency of your problem.

Your medical consultation is ALWAYS reviewed by a nurse or doctor and ALWAYS by someone that’s qualified to deal with your problem.

The system doesn’t make any decisions for clinicians it just gathers information about your problem so a clinician can decide what to do.

1. Using the system helps us to help you see the right person for your problem at the earliest opportunity.

This is because you’ve provided a lot of information about your problem before we see you, so we can assess your needs much better.  Sometimes we might be able to help you over the telephone so you won’t even need to visit the practice.

Completing all the questions asked when you’re using the system is far more helpful than only telling us what the problem is or partially completing the questionnaire.

Completing the questionnaire will help us to make sure you see the right person first time.  If you don’t complete the questionnaire we might not have enough information to help you, so we’ll have to arrange an appointment for you.  We understand there might be times when you don’t know the answer to a question and it’s OK to skip a question if you don’t know the answer.

If you’d like to register to use the system then click here. If you register to use the system then you won’t have to enter your personal details every time you send us a consultation and we’ll be able to send you secure messages online rather than having to try and contact you by telephone.